Communication on the phone is what usually scares new employees of foreign companies the most, especially if they are not graduates of the philological faculty. Not only is it generally difficult to hear the speech of native speakers without practice, but here you still need to understand this speech not live, but on the phone! When there is interference and other problems inherent in telephone communications. And if you add to this that the British and Americans speak quite quickly, then there is a problem!

What to do?

First, try to calm down. Nervousness will in no way simplify, but only complicate your task. Now that you're calm and collected, let's get started! To get started, remember a few important phrases that will help you understand what they want from you.

1. "Speak slower, I'm taking notes!"

Could you speak more slowly, please?- Please, could you speak more slowly?

2. “I didn’t understand something! Repeat!"

Sorry, I didn't quite understand that. Sorry, I didn't quite understand what you said.

Could you repeat that, please?- Please, could you repeat?

Remember these saving phrases and do not hesitate to repeat them until you reach an understanding with the interlocutor. In the end, he will understand that it is difficult for you, he will enter into your position and begin to speak slowly and articulately. After all, he is interested in being understood correctly! And if not, then why is he calling?

If the interlocutor starts to resent, do not succumb to provocations and do not complex. Ask yourself: does he understand my native language? Not? That's the same. At least you are trying to understand!

Telephone. Conversational phrases

Hi, it's Irina.	Hello, this is Irina.
Hello, this is Irina Markova.	Hello, this is Irina Markova.
Hello, this is Irina Markova speaking.	Hello, this is Irina Markova speaking.
Can I speak to Jason?	May I speak to Jason?
Is Jason there?	Jason in the office?
Hold on please.	Please wait (do not hang up).
I'll just see if he's in.	I'll see if he's there.
I'll find out if he's in.	I'll find out if he's there.
I'm sorry, Jason is out at the moment.	Unfortunately, Jason is no longer available.
Can I help you?	I can help you?
Can I take your name, please?	Please introduce yourself.
Who is calling, please?	May I ask who's calling?
The line is busy.	Line is busy.
Who are you calling?	Who are you calling?
Who do you want to speak to?	Who do you want to speak with?
The name of the person you are calling, please?	Please tell me the name of the person you are calling.
I'm sorry, there's no answer.	Unfortunately, the phone is not answered.
I'm afraid he is not available at the moment.	Unfortunately, he is not available at the moment.
I'll put you through.	I connect you.
Can I take a message?	Can I receive a message (send something)?
Would you like to leave a message?	Would you like to leave information?
Would you ask him to call me back?	Could you ask him to call me back?
Sorry, you've got the wrong number.	Unfortunately, you didn't get there.
Can I have extension 142?	Connect me to number 142 (internal number)
Yes, of course.	Oh sure.
Certainly.	Of course.
With pleasure.	With pleasure.

Example of a telephone conversation

secretary. Good morning, Best Motors Company. How can I help you?

Jack. Hello, this is Jack Wharton speaking. I'd like to speak to Nick Stanley, please.

secretary. Oh, I'm afraid Mr Stanley isn't here at the moment. Would you like to leave a message?

Jack. Certainly. Would you ask him to call me back? I need to talk to him urgently!

secretary. Yes, of course. Thank you for your call.

Jack. Thanks, bye.

Today we will study the basic vocabulary associated with the main means of communication, memorize expressions and phrases typical for telephone communication, and also consider examples of formal telephone conversations.

Regardless of which phone you are talking on - mobile ( cell phone, mobile phone), stationary ( telephone) or pay phone ( pay phone), - there are both norms of telephone etiquette and specific standards for conducting a conversation.

When someone calls, your phone makes a sound, and then we say that the phone is ringing - the phone is ringing. If you are available, you pick up the phone or answer the call ( pick up the telephone/ answer the telephone) in order to talk to a person. If no one answers the call, you can leave a message on the answering machine ( answering machine) or voice mail ( voicemail). You can call back later call back/return the call).

When you want to make a phone call, you start by dialing a number ( dial the number). Let's say you call your friend, but she is already talking to someone. You will hear busy signal and realize that the number is busy.

Sometimes when you call a company, you are put on hold or on hold (put you on hold), and you, listening to nasty music, expect an answer. Finally, when you've finished talking, you hang up ( hang up).

Now you have mastered the basic telephone vocabulary and are ready to move on to examples of telephone conversations in different situations to help you learn some English phrases to communicate by phone.

Official business communication by phone

Helen: Midtown Computer Solutions, Helen speaking. How can I help you? (Computer Solutions Center, Helen says. How can I help you?)

Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please? (Hi, this is Ryan Bardos. Can I speak to Natalie Jones, please?)

Helen: One moment please - I "ll put you through. (One minute. I'll connect you)

Helen: Mr. bardos? I "m sorry, Natalie" s in a meeting at the moment. Would you like to leave a message? (Mr. Bardos? Sorry, Natalie is in a meeting now. Would you like to leave her a message?)

Ryan: Yes, could you ask her to call me back as soon as possible? It's pretty urgent. (Yes, could you tell her to call back as soon as possible? It's pretty urgent.)

Helen: Ofcourse. Does she have your number? (Of course. Does she have your number?)

Ryan: She has my office number, but let me also give you my cell - it "s 472-555-8901. (She has my office number, but let me just leave my mobile - 472-555-8901)

Helen: Let me read that back to you - 472-555-8901. (Let's check which number to call back. 472-555-8901)

Ryan: That "s right. (That's right.)

Helen: And could you spell your last name for me? (Could you spell your last name?)

Ryan: B as in Boston - A - R - D as in dog - O - S as in September (B as Boston - A-R -D as in the word dog - O - C as in the word September).

Helen: OK, Mr. bardos. I "ll give her the message. (Okay, Mr. Bardos. I'll give her your message.)

Ryan: Thanks a lot. Bye. ( Thanks a lot. Goodbye)

Ryan: Hello? (Hello?)

natalie: Hi, Ryan, this is Natalie returning your call. (Hi Ryan, this is Natalie, calling you back.)

Ryan: Hi Natalie, thanks for getting back to me. I was calling about the shipment of keyboards for our office - we haven't gotten them yet.

natalie: Oh, that "s not good - they were supposed to be delivered three days ago. (This is not good news, they were supposed to be delivered 3 days ago.)

Ryan: Exactly, and we have a new group of employees starting on Monday, so we really need those keyboards as soon as possible. (Quite right, on Monday our a new group employees are starting to work, so we need keyboards as soon as possible.)

natalie: Okay, I'll look into it right away - if necessary, we can send you an emergency overnight shipment. (Ok, I'll take care of it immediately and if necessary, we'll send them out by overnight express delivery.)

Ryan: Thanks, Natalie, I appreciate it. (Thanks Natalie, I'm grateful for that.)

natalie: No problem Ryan. I "ll call you back a little later, as soon as I have more information.

Ryan: Sounds good - talk to you soon. (I was glad to hear, we will call soon.)

natalie: Bye. (Goodbye.)

Phrases for a formal business phone conversation

From these conversations, we can extract phrases in order to start a telephone conversation, leave a voice message, check and receive information, and end the conversation.

• Starting a conversation

When Helen answers the phone, she says, “Midtown Computer Solutions, Helen speaking. How can I help you?” This is the standard phrase of a secretary in response to a phone call to a company or organization. There are also several other ways to answer:

“Thank you for calling Midtown Computer Solutions. How may I direct your call?”(Thank you for calling Computer Solutions Center. Who can I forward your call to?)

“Midtown Computer Solutions – good afternoon”.(Center for Computer Solutions. Good afternoon)

To introduce yourself, you can say: "Hello, this is...", and if you want, you can add your company name.

"Hello, this is Ryan Bardos."

"Hello, this is Ryan Bardos from Paramount Publishing."

Then, to ask to be connected to the person you need, the following phrases are used:

"May I speak with...?"(Can I speak to...?)

"Could I speak with...?"(Could I talk to...?)

You can also use the phrases “I’m calling about…” (I’m calling about…) or “I”m calling to…”:

"I"m calling about the job opening I saw in the newspaper."(I'm calling about a job opening in a newspaper)

"I"m calling to register for the upcoming conference."(I'm calling about registering for an upcoming conference).

To connect or forward a call, the secretary says: "One moment please - I" ll put you through "(One minute, please - now I will redirect your call). A few other phrases for call forwarding:

“Please hold.”(Wait, please)

“I'll transfer you.”(I'll redirect your call now)

“May I ask who"s calling?" / “Who’s calling, please?”(May I ask who is talking to me?)

If you forget to introduce yourself at the beginning of a conversation, the secretary will sometimes use this phrase to get your name.

• How to leave a message

Unfortunately, Ryan, in the conversation suggested as an example, could not talk to the one he wanted to, since this person was absent, and the secretary answered this way: "I" m sorry, Natalie "s in a meeting at the moment". There are also other phrases when a person cannot answer your call:

“I'm sorry, she's on another call.”(Sorry, but she's on the phone right now)

“I'm sorry, Natalie has left for the day.”(Sorry, Natalie left today)

“I'm sorry, Natalie's not in her office right now.”(Sorry, Natalie is not in the office right now)

“I'm sorry, she's out of town at the moment.”(Sorry, she's out of town right now)

“I'm sorry, she's not available at the moment.”(Sorry, she can't answer your call right now)

Then, there are the following phrases used for leaving a message:

“Would you like to leave a message?”(Would you like to leave a message?)

“Can I take a message?”(Could I leave a message?)

If you don't want to leave a message, you can say:

“No thanks, I'll call back later.”(No thanks, I'll call you later).

There are two ways to politely leave a message. You can start your message with the word "Please", and if you need to ask a question, then with the words "May I ..":

“Could you ask her to call me back?”(Could you ask her to call me back?)

“Please ask him to call me back.”(Please tell him to call me back)

“Please tell him/her that the documents are ready.”(Please tell him/her that the documents are ready)

“Please remind him/her that he/she has a dentist appointment tomorrow.”(Please remind him/her that he/she has an appointment with the dentist tomorrow)

• Receiving and verifying information

When you leave a message, the secretary uses two standard phrases to verify and clarify information:

“Let me read that back to you.”(Let's check if everything is correct)

“Could you spell your last name for me?”(Could you spell your last name?)

The verb "to spell" means to spell a word. Ryan said:

“B as in Boston – A – R – D as in dog – O – C as in September”.

• How to end a conversation

When you want to end a conversation, you use so-called "signal phrases" that indicate that the conversation is coming to an end:

“Well, it was nice talking with you.”(It was nice talking to you)

“Thank you for calling.”(Thank you for calling)

“Anyway… I should let you go / I should get going.”(Anyway, I can't keep you/I've got to go)

If in the future you want to continue communication, you can use phrases to continue communication:

“I"ll get in touch in a couple of days.”(I'll call in a couple of days)

"I'll call you back a little later"(I'll call a little later)

“Talk to you soon.”(Let's call)

Finally, to end the conversation, there are a few final phrases:

“Bye.”(Bye)

Take care.(Take care)

“Have a nice day.”(Have a good day)

In response, say: “You too. Bye.”(And the same to you. Goodbye)

Hello?
Hello?

Thank you for calling the Smiths Auto Shop. Mary speaking. How can I help you?
Thank you for calling Smith's auto shop. Mary listens. How can I help you?

Doctor's office.
Doctor's office.

How to introduce yourself on the phone

Hey Michael. It's Lisa calling. ( conversational form.)
Hi Michael. This is Liza.

Hello, this is Jane Peters calling.
Hello, this is Jane Peters.

Hi, it's George from the dentist's office here.
Hello, this is George from dentistry.

How to ask to call someone to the phone

Is Fred in? ( conversational form.)
Is Fred there?

Is Jackson there, please? ( conversational form.)
May I speak to Jackson?

Can I talk to your sister? ( conversational form.)
Can you call your sister?

May I speak with Mr. Green, please?
May I please speak to Mr Green?

How to ask the caller to wait and call the right person

Just a sec. I "ll get him. ( conversational form.)
Just a second. I will call him.

Hang on one second. ( conversational form.)
Just a second.

Please hold and I'll put you through to his office.
Please wait while I connect you to his office.

One moment please.
One minute please.

All of our operators are busy at this time. Please hold for the next available person.
All our operators are busy at the moment. Please wait until someone is free.

How to ask someone for something on the phone

Could you please repeat that?
Could you repeat that?

Would you mind spelling that for me?
Please spell it out.

Could you speak up a little please?
Could you speak louder please?

Can you speak a little slower please? My English isn't very strong.
Please speak more slowly. I don't speak English very well.

Can you call me back? I think we have a bad connection.
Can you call back? I think we're having communication problems.

Can you please hold for a minute? I have another call.
Can you wait a minute? I have another call.

How to receive a message from someone

Johnny's not in. Who's this? ( conversational form.)
Johnny is gone now. Who is it?

I "m sorry, Lisa" s not in at the moment. Can I ask who's calling?
Sorry, but Lisa is not here right now. May I know who is calling?

I "m afraid he" s stepped out. Would you like to leave a message?
Unfortunately, he got out. Should I give him something?

He "s on lunch right now. Who"s calling please?
He's at lunch now. Tell me, please, who is this calling?

He's busy right now. Can you call again later?
He is busy at the moment. Can you call back later?

I "ll let him know you called.
I'll let him know you called.

I "ll make sure she gets the message.
I will definitely pass on the message to her.

How to leave a message for someone

Yes, can you tell him his wife called, please?
Yes, can you please tell him that his wife called?

No, that's okay. I'll call back later.
No, everything is okay. I'll call back later.

thanks; could you ask him to call James when he gets in?
Thanks, can you ask him to call James when he comes?

Do you have a pen hand? I don't think he has my number.
Do you have a pen handy? I don't think he knows my number.

thanks. My number is 555-6789, extension 14.
Thank you. My number is 555-6789, extension 14.

How to confirm or ask again something

Okay, I've got it all down.
Okay, I wrote everything down.

Let me repeat that just to make sure.
Let me repeat everything to check if everything is correct.

Did you say 123 Charles St.?
Did you say 123 Charles Street?

You said your name was Ted, right?
You said your name is Ted, right?

I'll make sure he gets the message.
I will definitely pass on what you said to him.

Examples of autoresponder entries

Hello. You"ve reached 222-6789. Please leave a detailed message after the beep. Thank you.
Hello. You called 222-6789. Please leave a detailed message after the beep. Thank you.

Hey, this is Elizabeth. I "m sorry I"m not available to take your call at this time. Leave me a message and I "ll get back to you as soon as I can.
Hello, this is Elizabeth. I'm sorry, but I can't take your call right now. Leave your message and I will contact you as soon as I can.

Examples of messages left on the answering machine

Hey Andrew. It's Paul. Call me! ( conversational form.)
Hello Andrew. This is Paul. Call me!

Hello, this is Richard calling for Stephen. Could you please return my call as soon as possible? My number is 123-4567. thank you.
Hello, this is Richard. I need to talk to Stephen. Can you call back as soon as possible? My number is 123-4567. Thank you.

How to end a phone conversation

Well, I guess I better get going. Talk to you soon. ( conversational form.)
Well, I guess I'll go. See you later.

Thanks for calling. Bye for now.
Thank you for calling. Goodbye.

I have to let you go now.
I have to go.

I'm afraid that's my other line.
Unfortunately, they call me on the other line.

I "ll talk to you again soon. Bye.
We'll talk more soon. Bye.

Hi all! Let's keep talking!

Phone conversation on English language can be a lot of stress. We often have to solve various issues by phone, whether it's meeting a friend or booking a table in a restaurant. The following dialogue examples will help you prepare.

• You can learn from this dialogue receive a call in English.

– Hello! Can I speak to Sarah?	- Hello! May I speak to Sarah?
– Hello! Who's asking?	- Hello! And who asks?
– It's John, we work together.	- This is John, we work together.
- Wait a second, I'll call her.	Wait a second, I'll call her.

• In this telephone conversation, a young man asks his colleague for the phone common friend.

- Hey, John!	— Hello, John!
Hey, Sarah! How are you?	— Hello, Sarah! How are you?
– Fine, thanks. you?	- Well thank you. And you have?
– I'm fine too. Listen, I wanted to ask you if you know Lisa's phone number. I wanted to ask her on a date.	- I'm fine too. Look, I wanted to ask if you know Lisa's number. I want to ask her out on a date.
- Lisa's? Let me see. Yes, I think I have it.	- Lisa? Let me think. Yes, I think there is.
– Could you give it to me, please?	“Could you give it to me, please?”
- All right, I hope she won't mind. +44 5674889903.	Okay, I hope she doesn't mind. +44 5674889903.
Thank you so much, Sarah! See you tomorrow at work.	Thanks a lot, Sarah! See you tomorrow at work!
– See you! good luck!	- See you! Good luck!

• This dialog gives an example of a more formal phone call. conversation between secretary and visitor.

• Dialog between two friends.

– Hello! Ann, is that you?	— Hello! Ann, is that you?
– Mary! What's up?	- Mary! What's new?
– I want to go to the cinema tomorrow evening, wanna join?	I want to go to the cinema tomorrow night, do you want to join?
– Sure! What do you want to watch?	- Of course! What do you want to see?
– There is a new romantic comedy with Taylor Lautner…	A new romantic comedy with Taylor Lautner is out...
– Oh I love this actor! And at what time do you want to go?	I love this actor! And what time do you want to go?
– It starts at 7 pm. What do you think?	— Beginning at 7. What do you think?
– I'd love to go! Should we invite someone else?	- I would love to go! Shall we invite someone else?
– Maybe Kate wants to come, she likes Lautner too.	“Maybe Kate wants to go, she likes Lautner too.
– Okay, I’ll call here now and ask.	Okay, I'll call her and ask.
– Great! See you tomorrow!	- Excellent! See you tomorrow!
– See you.	- See you.

• This conversation takes place between two classmates.

– Hello! I'd like to speak to Adam Johnson.	- Hello! I'd like to speak to Adam Johnson.
– Hello! It's Cara Johnson, his sister. I'll call him now.	- Hello! This is Kara Johnson, his sister. I will call him now.
– Okay, thank you.	- Well thank you.
– Hey, this is Adam. Who's speaking?	Hi, this is Adam. Who is speaking?
– It's Jacob, we're in Biology class together.	— This is Jacob, we go to biology together.
– Sure I remember you, what’s up?	- Of course, I remember you. How are you?
– Ms.Golden asked me to call everyone and ask if they want to go to the National Museum next Tuesday.	— Mrs. Golden asked me to call everyone and ask if they want to go to the National Museum next Tuesday.
– Instead of the lesson?	— Instead of a lesson?
– Yes. Everybody present will be granted ten points.	- Yes. Everyone who comes will receive 10 points.
- Okay, I'm in!	- Great, I'm all for it!
– Great! If there are any more details, I'll let you know.	- Wonderful! If there are any new details, I'll let you know.
Thanks. see you.	- Thanks. See you.

• An example of how book a hotel room by phone.

– Hello! Is this the “Northern Hotel”?	— Hello! Is this the Northern Hotel?
Hello, sir. Yes, how can I help you?	- Hello, sir! Yes, how can I help you?
– I would like to book a room in your hotel. Is it possible?	— I would like to reserve a room in your hotel. Is it possible?
– Of course. What date? How long are you going to stay?	- Of course. On what date? How long are you going to stay here?
– From 8th to 14th of April.	— From 8 to 14 April.
– Perfect. Would you like a single or a double room?	- Excellent. Would you like a room for one person or two?
– A double room, please. I am traveling with my wife.	- Two, please. I am traveling with my wife.
– With a view on the mountains or on the sea?	— With a view of the mountains or the sea?
– On the mountains, please.	To the mountains, please.
– All right. We happen to have a couple of available rooms with the view on the mountains. Could you please tell me your name and your phone number?	- Good. We just have a few free rooms with mountain views. Could you tell me your name and phone number?
— Jason Lee. And my number is +56 7899002319.	— Jason Lee. And my phone number is +56 7899002319.
– Ok, thank you. Wait a second… Your booking number is 432568.	- OK thanks. Wait a second... Your reservation number is 432568.
Should I pay in advance?	- Do I need to pay in advance?
– No, you can pay after you arrive at the hotel. Also, in case you have to cancel, it is free as well.	— No, you can pay after you arrive at the hotel. Also, if necessary, cancellation of the reservation is free.
- That's great, thank you! Goodbye!	- Great, thanks. Goodbye!
– Good bye.	- Goodbye.

• So it is possible book a table in a restaurant in English.

– Hello! This is "Red Dragon". How can I help you?	— Hello! This is the Red Dragon. How can I help you?
– Hello! I would like to reserve a table for today at 8 pm.	- Hello! I'd like to reserve a table for 8 pm tonight.
– I am terribly sorry, madam, but for today it is all full.	— I'm sorry, but there are no places for today.
– What about tomorrow?	— And for tomorrow?
– Yes, it is possible. Tomorrow at 8pm?	- Yes it is possible. Tomorrow at 8 o'clock?
- That's right.	- Right.
– Very well. Could you please tell me your full name?	- Excellent. Could you tell me your full name?
– Karen Bennett.	— Karen Bennett.
– And for how many people?	- For how many people?
– For ten people.	- On 10.
– Will you need a birthday cake?	Would you like a birthday cake?
– No, thank you, it's just a business meeting.	No thanks, this is a business meeting.
– No problem. All right, tomorrow, 10th of August a reservation at 8 pm for ten people. Please do not be late.	- No problem. Okay, tomorrow August 10th reservation for 8pm for 10 people. Please don't be late.
– Thank you very much. good bye.	- Thanks a lot. Goodbye.
– Good bye.	- Goodbye.

After studying the examples of these dialogues, you will be able to explain yourself by phone in English, both in business and informal communication.

We speak on the phone in English

Answering a phone call

• Hello? - Hello?
• Lawyer "s office. - Lawyer's office.
• Thank you for calling the Browns Gift Shop. Kate speaking. How can I help you? Thanks for calling the Browns' gift shop. Kate is listening. How can I help you?

Introducing by phone

• Hey Nick. It's Ann calling. ( conversational form.) - Hi Nick. This is Anna.
• Hello, this is Carolina Backer calling. Hello, this is Caroline Backer.
• Hi, it's James from the dentist's office here. - Hello, this is James from the dentistry.

Invite someone to the phone

• Is Jones there, please? ( conversational form.) - Can I talk to Jones?
• Is Tyler in? ( conversational form.) - Is Tyler there?
• May I speak with Mr. Black please? - Can I please speak to Mr. Black?
• Can I talk to your mother? ( conversational form.) - Can you call your mother?

Please wait and call the person to the phone

• One moment please. - One minute please.
• Hang on one second. ( conversational form.) - Just a second.
• Just a sec. I "ll get him. ( conversational form.) - Just a second. I will call him.
• Please hold and I "ll put you through to his office. - Please wait, I will connect you to his office.
• All of our operators are busy at this time. Please hold for the next available person. - All our operators are busy at the moment. Please wait until someone is free.

Asking for something during a conversation

• Can you speak a little slower please? My English isn "t very strong. - Please slow down. I don't speak English very well.
• Could you please repeat that? - Could you repeat it?
• Would you mind spelling that for me? - Spell it, please.
• Could you speak up a little please? - Could you speak louder, please?
• Can you please hold for a minute? I have another call. - Can you wait a minute? I have another call.
• Can you call me back? I think we have a bad connection. - Can you call back? I think we're having communication problems.

Message for the missing

• I "ll make sure he gets the message. - I will definitely give him a message.
• She's on lunch right now. Who's calling please? - She's at lunch now. Tell me, please, who is this calling?
• Joseph's not in. Who's this? ( conversational form.) - Joseph is not now. Who is it?
• She "s busy right now. Can you call again later? - She is busy at the moment. Can you call back later?
• I "m sorry, Alexis" s not in at the moment. Can I ask who's calling? - Sorry, but Alexis isn't here right now. Can I find out who's calling?
• I "m afraid she" s stepped out. Would you like to leave a message? - Unfortunately, she left. Should I give her something?
• No, that's okay. I'll call back later. - No, everything is okay. I'll call back later.
• I "ll let him know you called. - I will tell him that you called.
• Yes, can you tell him his wife called, please? - Yes, can you please tell him that his wife called?
• Thanks, could you ask her to call Christopher when he gets in? - Thank you, can you ask her to call Christopher when she comes?
• Do you have a pen handy? I don't think she has my number. - Do you have a pen handy? I don't think she knows my number.
• thanks. My number is 12345, extension 67. Thank you. My number is 12345, extension 67.

Clarify or confirm something

• You said your name was Nicholas, right? - You said your name was Nicholas, right?
• Okay, I "ve got it all down. - Okay, I wrote everything down.
• Let me repeat that just to make sure. - Let me repeat everything to check if everything is correct.
• Did you say 55 David St.? - Did you say David street, house 55?
• I "ll make sure he gets the message. - I will definitely convey to him what you said.

Answering machine entries

• Hello. You "ve reached 54321. Please leave a detailed message after the beep. Thank you. - Hello. You have reached 54321. Please leave a detailed message after the beep. Thank you.
• Hi, this is Kaitlyn. I "m sorry I"m not available to take your call at this time. Leave me a message and I "ll get back to you as soon as I can. - Hello, this is Caitlin. Sorry, but I can’t answer your call right now. Leave your message and I will contact you as soon as I can.
• Hello, this is Jacob calling for Alexander. Could you please return my call as soon as possible? My number is 098765. Thank you. Hello, this is Jacob. I need to talk to Alexander. Can you call back as soon as possible? My number is 098765. Thank you
• Hey Jessica. It's Michael. Call me! ( c Conversational form.) - Hello Jessica. This is Michael. Call me!

Politely end the conversation on the phone

• Thanks for calling. Bye for now. - Thank you for calling. Goodbye.
• I "ll talk to you again soon. Bye. - We'll talk more soon. Bye.
• I have to let you go now. - I have to go.
• Well, I guess I better get going. Talk to you soon. ( conversational form.) - Well, I guess I'll go. See you later.
• I'm afraid that's my other line. - Unfortunately, they call me on the other line.